Dedicated helpdesk portal with ticketing and response tracking
Domestic IT Support
We provide responsive 24/7 remote IT support for your offshore staff, covering day-to-day technical issues with guaranteed SLA response times.
24/7 support availability with SLA-backed response times
Multi-channel support via email, chat, phone, and screen-sharing
About This Service
We provide responsive remote IT support for your offshore staff, covering day-to-day technical issues, account access problems, software troubleshooting, device support, and more. Delivered under a monthly SLA, our service ensures your remote team stays productive without burdening your internal IT resources.
What's Included
Support hours: 24/7 7 Days a Week
Guaranteed response time (SLA-backed)
Support for email, cloud tools (Google Workspace, Office 365), VPNs, and core software
Remote assistance for hardware configuration and basic troubleshooting
Escalation pathways for system-wide issues or major outages
Device registration and asset management included if bundled with hardware support
Multi-channel support: email, chat, phone, screen-sharing tools
Typical Use Cases
Offshore Team Support
Businesses running offshore teams needing first-line IT support without hiring locally.
Integrated Hardware Support
Clients who lease or purchase hardware through Ryoss and want integrated device and IT support.
Account Management
Managing account setup, password resets, and remote troubleshooting for distributed teams.
Downtime Reduction
Reducing productivity loss from simple tech issues through rapid response support.
Extended IT Coverage
Complementing onshore IT teams with offshore timezone coverage for 24/7 operations.
Step-by-Step Engagement Process
SLA Agreement
We define support scope, number of users, and target response times based on your needs.
Onboarding
Devices, employees, and systems are registered with our support desk for tracking.
Support Requests
Employees can raise tickets via web portal, email, or direct chat channels.
Troubleshooting
Remote agents provide live support and escalate complex issues as required.
Reporting
Monthly ticket summary and performance reports provided for visibility and review.
Let's build the right solution for you.
Tell us what your business needs help with, whether it's a quick idea or a detailed brief. Our team will work on a tailored solution and reach out right away.